right of withdrawal

Right of withdrawal for physical products (e.g. paper books or DVDs)

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us, Ganske Digital GmbH, Harvestehuder Weg 42, 20149 Hamburg, telephone: +49(0)40/4 41 88-0, e-mail: kundenservice@ganske-digital.de, by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. The time limit shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Right of withdrawal for digital content not on a physical data carrier (e.g. eBooks for download in the shop)

You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day of the conclusion of the contract.

In order to exercise your right of withdrawal, you must inform us, Ganske Digital GmbH, Harvestehuder Weg 42, 20149 Hamburg, telephone: +49(0)40/4 41 88-0, e-mail: kundenservice@ganske-digital.de, by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

f you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

Sample cancellation form

(If you wish to cancel the contract, please complete and return this form).

  • To Ganske Digital GmbH, Harvestehuder Weg 42, 20149 Hamburg, Phone: +49(0)40/4 41 88-0
  • E-mail: kundenservice@ganske-digital.de
  • I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of consumer(s) (only in case of paper communication)
  • Date

(*) Delete where inapplicable.

Note: The right of withdrawal expires in the case of a contract for the supply of digital content not on a tangible medium if the trader has started the performance of the contract after the consumer has expressly consented to the trader starting the performance of the contract before the expiry of the withdrawal period and has confirmed his knowledge that his consent means that he loses his right of withdrawal when the performance of the contract starts.